Shipping policy

All orders must have matching billing and shipping addresses. If the addresses do not match the order may be canceled. We reserve the right to cancel any order for any reason whether disclosed or not disclosed.

If you alter your delivery by the carrier we are not responsible for lost or stolen packages. Altering your delivery constitutes acceptance of package safety and transit.

SHIPPING

Standard Shipping on most items will utilize USPS or UPS. Priority options will utilize USPS Priority Mail or an equivalent transit time service. Next Day options may use either USPS Express 1 Day (estimated) or UPS Next Day services. USPS Express may take up to 2 business days in transit time depending on the destination address. Next Day refers to the carrier service used for transit only. Next Day is not a guarantee and is only an estimated arrival. Next Day does not mean the order departs that day. Operating hours, personnel hours, package drop off and pickup, and other variables may alter departure times on Next Day orders and all orders. Certain destinations may result in an additional transit day due to carrier allowance, regardless of method selected. Shipping times are estimated and will vary based on carrier cut-off times and order queue fulfillment.

With regard to all shipments, whether from DARQ Industries LLC, it’s partners, vendors, or distributors; DARQ Industries LLC and its members are not responsible for stolen items.

NIGHT VISION SHIPPING

If you alter your delivery by the carrier we are not responsible for lost or stolen packages. Altering your delivery constitutes acceptance of package safety and transit.

Orders must have matching billing and shipping addresses. Night Vision ships via UPS with signature confirmation due to nature of the product. We are unable to ship Night Vision to PO Boxes.

Ready to ship items typically ship within 24-48 business hours of payment clearing. During large volume events shipping times on ready to ship items may take longer than 48 business hours to depart. Please remain patient while our team works to fulfill orders as swiftly as possible in order of which they were received. 

Some items may be subject to a short lead time due to build queue. Please contact us if you have any questions.

In some cases Night Vision orders may require submission of identification. We reserve the right to cancel any order for any reason whether disclosed or not.

We do not export any products.

HOLIDAY SHIPPING

Fulfillment and transit times during holidays periods may extend beyond the typically fulfillment or delivery timeframes. Carriers may have holiday exclusions to transit estimates or guaranteed dates. As such, next day services may have an allowance of 1-5 business days during these periods. Standard delivery estimates may extend an additional 1-10 business days depending on method and carrier. These extensions are not common but please allow for time up to these extensions prior to contacting us for a delay in delivery. If there is a delay in delivery please contact us.

A missed delivery that is returned to us for repeated missed delivery attempts can be sent to the customer again once returned to us. It is the responsibility of the customer to pay for redelivery charges as we will be charged delivery fees again by carriers.

With regard to all shipments, whether from DARQ Industries LLC, it’s partners, vendors, or distributors; DARQ Industries LLC and it’s members are not responsible for stolen items

RESTRICTED MIL/LE ITEMS: IF YOU ORDER A RESTRICTED ITEM AND DO NOT POSSES PROPER CREDENTIALS TO PURCHASE THE ITEM YOUR ORDER WILL BE CANCELED AND SUBJECT TO A 15% CANCELLATION FEE.