Applicable to ITAR products: By checking the agree to terms box you certify you are not a prohibited persons.
Subject to limited exceptions, all sales are final. In the case of products carrying our warranty, defective covered items will be replaced or repaired. It is the sole responsibility of DARQ Industries to determine if a device or component is considered defective.
It is the responsibility of the purchaser to confirm product information with DARQ Industries prior to ordering. We advise contacting us prior to placing and order to confirm accuracy prior to processing payment once an order has been placed.
Returns & Cancellations
It is the sole responsibility of DARQ Industries to allow or deny any return request. All sales are final unless explicit authorization is obtained for a return. In certain circumstances we may authorize returns within 5 days of delivery confirmation being marked. Not all returns may be accepted. Accepted returns are subject to a 15% (for non Night Vision devices) and 20% (for Night Vision devices) restocking fee, less the cost of return shipping. Order shipping costs are non-refundable. Any item authorized for return must be in original condition, unused, and in its original packaging with all contents included; otherwise additional charges may apply.
To request a return, email firstname.lastname@example.org with the following information:
•Reason for return
If your return request is authorized, we will generate a RMA and return shipping label; or in some cases the customer will need to send the return on their own due to liability. Instructions on how and where to send your package will be provided after authorization. Items sent back to us without first requesting a return will not be accepted.
You can contact us with any return questions at email@example.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the concern and make any corrections, if required.
If you are requesting a cancellation please submit an email to firstname.lastname@example.org specifying your order number and reason for requesting a cancellation. DARQ Industries will review the cancellation request and hold sole ability to allow or deny the request. If allowed, the cancellation will be subject to a cancellation/refund/restocking fee of 15% if funds have been captured. There are processing and overhead costs which are not refunded once a payment has been processed. In cases of an item being shipped directly to the customer from a distributor/partner of DARQ Industries; a cancellation request will default to being treated as a “Return” and subject to a 15% restocking/refund fee plus the cost of return shipping. Only after the item arrives in DARQ Industries’ possession and an inspection is completed and passed will a refund amount be processed, provided the item is still in original condition. If you input an incorrect address for shipping, your order may be canceled and refunded less the cost of payment processing and restocking (15%.)
Our clothing is print on demand and will take a few days processing time prior shipment. All sales on clothing are final. No returns or exchanges are accepted due to the print on demand process.
You agree to indemnify, defend, and hold harmless DARQ Industries, its owners, members, licensors, and suppliers from and against all loses, expenses, damages, and costs. Including reasonable attorneys' fees, resulting from your purchase.