Warranty Information

Unless otherwise stated, new night vision devices sold by DARQ Industries LLC (hereby referred to as either DARQ Industries LLC or DARQ Industries) carry a transferable (authorization required) ten year warranty on night vision monoculars and a five year transferable warranty on night vision dual tube devices.

This warranty covers the housing and image intensifier of the device against manufacturer and workmanship defects. This warranty does not cover normal wear and tear, damage, debris, damage or debris from modified or disassembled devices, devices with serial number or any part thereof altered, defaced, destroyed, or removed, or any condition or happenstance induced by an external variable. It is up to the sole discretion of DARQ Industries to determine and allow or deny any warranty concern or claim. In the event a concern is covered, we will either repair or replace the product or component with an equivalent, provided an equivalent replacement is attainable. If an equivalent replacement is not attainable we will make a substitution at our discretion and selection. We may also offer alternative options of equal, lesser, or greater value. If a lesser value option is selected we will offer a refund amount determined to be suitable to the cost difference at our discretion. If a greater value option is selected we will generate an invoice for the greater value amount. This shall be the full extent of coverage, no compensation may be sought in place. There may be varying timeframes in repairing or replacing a product or component. A timeframe estimate will be provided if your warranty claim is authorized. Bear in mind, this is an estimate and may vary in being either shorter than the projected timeframe or longer depending on various factors. Devices bearing our previous name are covered within the same scope of this policy.

This warranty does not apply or cover devices, parts, components, labor, shipping, or any effect of these if any of the following are determined:

• Misuse, negligence, abuse
• Products used in an inappropriate manner
• Products altered, modified, or repaired by anyone other than DARQ Industries without prior written consent of DARQ Industries
• Products altered, modified, or repaired by anyone other than DARQ Industries found to be damaged
• Labor resulting from alterations, modifications, or repair attempts from anyone other than DARQ Industries
• Light exposure, laser exposure, over exposure, light damage
• Impact damage
• Use of improper battery, or rechargeable with improper voltage, or otherwise not acceptable
• Other external variables or happenstances not described
• Discontinuance by the manufacturer
• Products specifically requested and special ordered for a customer which are not regular inventory
• Products provided by the customer which are not purchased from DARQ Industries
• Quality, condition, function, and other effects of products provided by the customer which are not purchased from DARQ Industries

No other warranties will be applied other than this warranty.

Warranty claims falling outside of the scope of these written warranty terms may incur repair, parts, labor, and shipping fees charged to the customer

Pre-owned, trade-in, limited run, and other products may be subject to their stated warranty terms as noted in their descriptions and are not subject to the 10 and 5 year warranties. If no warranty is stated for a pre-owned, trade-in, limited run, or other non standard device then no warranty applies.

Warranty Request

To request a warranty claim please email info@DARQIndustries.com with the following information:

• Reason for request with description of condition and concern
• Order number
• Date of purchase
• Device Serial Number
• Image intensifier serial number(s)

The user is responsible for sending their product to DARQ Industries and assumes all liabilities in product safety and transit. The customer is responsible for return shipping charges unless otherwise stated.

Warranty Transfer

The purpose of the warranty inspection is to verify the device condition and function for the new owner to validate nothing has been altered or damaged. This provides both the buyer and seller with comfort in knowing the device is in proper functional condition as a means of additional buyer and consumer protection.

To transfer the remaining warranty an inspection must be performed prior to transfer of ownership. There is no cost for a warranty transfer inspection. The warranty transfer process is outlined below. This policy was adopted on 07/01/2023. Devices sold prior to 07/01/2023 are not eligible for warranty transfer. 

1. Contact Us: Provide your order number, device serial number, intensifier serial number (located on the data sheet), purchaser name of who is buying the device. 

2. Inspection Coordination: Once authorized, arrange to send the device in for inspection with us. The user/customer is responsible for all shipment, transit charges, and liabilities. Packages sent to DARQ Industries without prior authorization will be refused.

3. Return Shipping: The user/customer may supply a return shipping label for DARQ Industries to use when sending the device back after inspection. Alternatively, return shipping can be purchased from DARQ Industries. If the customer chooses to provide a shipping label but fails to do so, return shipping must be purchased.

4. Inspection Completion: Once the inspection is completed, the device will be returned to the original owner (not the new owner), using either the provided label or the purchased shipping method.

Finished Goods, Accessories, and Other Products

DARQ Industries also sells products and accessories manufactured or produced by other companies. These items will maintain a warranty through the manufacturer. To obtain warranty support for these products please contact the product manufacturer.

General Statement